The instructions (yes, he is one to actually READ the instructions) said to put a 2x4 on the ground in the path of the garage door to test the reverse mechanism. This will help you determine the “force” that is required. There is a little tuner on the side of the opener.
Jerome did what was instructed and the door did not automatically reverse.
The instructions also said to push the button and then hold the garage door as it is going down as to prevent it from going down – the automatic reverse should go into effect.
Jerome did what was instructed and the door did not automatically reverse…in fact, the garage door continued to close while Jerome was holding the door and the “force” was so strong that it buckled the door – creasing it so much that it split. I happened to be there when it happened.
Oh My God! It brought tears to his eyes. Our beautiful special order door; the top panel completely dented…and ugly.
He was crippled. I told him to give the garage door guy a call and see what he says. Maybe it’s covered by the warranty. He called the guy and was told not to feel bad, that it happens to a lot of people.
The thing is, the door cost us around $1700 – it’s not insulated because the garage is not attached and so it doesn’t need insulation. The top panel (the panel that was destroyed) was mostly made up of windows; hardly any metal – so, considering those two points; hardly any structure. And then you think what kind of cheap metal is this thing made out of that it can bend so easily? It’s not Jerome’s fault, he was just following the instructions.
The garage door guy came out last night to take a look. Since it’s a special order, it will take upwards of two weeks for it to come in. We asked if we could reuse the current windows in the new panel. We were told that we could, but we should try to not open and close the door very often in order to make sure the windows will stay in tact. That means we either won’t park in the garage or we will keep the door open all the time. The guy will get back to us regarding the cost…not covered :( (Update: got an email from the garage door guy and the new panel is going to cost nearly $700!)
So, the next step is to see if the manufacturer of the garage door opener will reimburse us something, since the reverse mechanism seems to be malfunctioning…we’ll see.